Frequently Asked Security Questions
Frequently Asked Questions
What kind of security and investigative services do you offer?
We provide a wide range of professional services, including armed & unarmed security, executive protection & transportation, mobile patrol, event & government agency security, electronic surveillance & counter-surveillance, intelligence monitoring, and private investigations. Each solution is tailored to your risk level, compliance requirements, and operational needs.
Are your security officers certified and licensed?
Yes. All armed officers hold Act 235 certification, unarmed officers undergo rigorous training in conflict resolution, access control, and emergency procedures, and our private investigators are fully licensed in Pennsylvania.
Is Commonwealth Protective licensed and insured?
Absolutely. We are a fully licensed private investigations firm, bonded, and carry comprehensive general liability insurance to safeguard your interests.
How does pricing work for your services?
Service fees depend on scope, personnel levels, site complexity, and duration. We begin with a free consultation and risk assessment, then offer a transparent proposal based on your specific needs and budget, without hidden costs.
How does the consultation & onboarding process work?
First, we talk through your objectives and concerns. Then we perform a site assessment and create a custom plan. Once you approve, we provide staff introductions, establish reporting processes, and deploy services complete with oversight and regular reviews.
What industries do you serve?
We partner with clients across corporate, healthcare, education, government, religious, retail, hospitality, event, industrial, and residential sectors. Services adapt to each industry’s risks, compliance demands, and client expectations.
Can I mix armed and unarmed personnel for my site?
Yes. Many clients use a layered approach—with armed officers in high-risk zones and unarmed personnel for general access monitoring—balancing both protection and cost-effectiveness.
Do you offer emergency support or on-call services?
We do. Through our 24/7 Command Center, we provide fast response options—including emergency patrols, crisis deployment, temporary escalations, and event surge support—to meet pressing security needs.
How will I stay informed about what your team is doing?
You’ll receive digital or paper daily reports, incident documentation, and real-time updates from our Command Center. We also schedule regular strategy sessions to review performance and refine security plans.
How confidential and compliant are your services?
We take confidentiality seriously, through strict NDAs, secure data handling, and privacy protocols. Our services comply with Pennsylvania state laws and federal regulations related to firearms, investigations, data protection, and reporting.